🚀 Scaling Enterprise VR Training: VR Vision & PICO at AES 2025

🎯 Showcasing Next-Gen Enterprise Training at AES 2025

We’re excited to announce that VR Vision will be joining forces with PICO at AES 2025 this September in Dallas. The Augmented Enterprise Summit is where the world’s top innovators in immersive learning gather, and we’ll be showcasing our latest VR training modules, Vision Portal analytics, and live product demos.

Feel free to drop by the Pico / Almo booth to find us for a live in-headset demo of the latest in VR training or check out our Vision Portal for a hands-on.

👉 Secure Your Private Demo at AES 2025

📞 New Training Modules: Avangrid Emergency Response

Avangrid’s customer service team is leveraging VR to prepare for high-stakes emergency calls. In immersive simulations, representatives practice prioritization and questioning under pressure—gaining experience that was never possible in a safe, controlled environment.

By repurposing existing VR assets, Avangrid created cost-efficient emergency response training that scales seamlessly across the enterprise—reducing training costs while boosting employee confidence and performance.

See how customer service reps are now building critical decision-making skills before they ever pick up the phone:

🎥 Watch the modules in action:

• Customer Service Emergency Response - Vehicle on Fire

• Customer Service Emergency Response - Wire Low

• Customer Service Emergency Response - Wire Down & Arcing

• Customer Service Emergency Response - Wire Arcing

🎨 NPCs Get a Next-Gen Upgrade

Upgraded NPCs create more authentic, human-like interactions that drive higher retention and behavioral accuracy across mission-critical training.

Key Improvements:

• Immersion: Realistic avatars with lifelike textures boost training impact

• Performance: Optimized for smooth standalone VR use

• Scalability: Modular customization for any role or scenario

This transition ensures our VR simulations feel more authentic, scalable, and impactful for enterprise learning.

📊 Vision Portal: Updated Analytics & Surveys

The Vision Portal has been upgraded with a refined dashboard and streamlined navigation, giving trainers faster access to the tools that matter most:

• Real-time session data to monitor progress live

• Course analytics to measure effectiveness

• Live monitoring tools for in-session oversight

• Enhanced survey system to capture feedback at scale

Purpose-built to scale immersive training seamlessly across teams, departments, and global enterprise operations.

👉 Explore the Vision Portal

💡Client Spotlight: Hydro One Scales Customer Service Training

Hydro One faced a challenge: 2,000+ customer service representatives support crews in the field every day, but sending them onsite to experience the work firsthand was not just expensive—it was nearly impossible.

With VR Vision, Hydro One now uses immersive simulations to teach reps what fieldwork looks like—so they can better support customers over the phone. This scalable approach is projected to save the utility over $200K annually while improving confidence, accuracy, and service quality.

🏆 Their innovative approach was also recognized with Chartwell’s 2023 Best Practices Award (Bronze, Customer Service) for advancing training with VR.

👉 Read the Hydro One Case Study

P.S. Know someone exploring immersive training for their organization? Forward this newsletter to them — or introduce us directly.

Stay innovative. Lead immersive.
– The VR Vision Team